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Case study · Insurance · Claims office · 70 employees

One claim in three went back to the agency. Today, one in eight.

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At a glance

Smart Claims in three numbers.

A small insurer receives 4,800 claims a year from 180 agencies, with 240 versions of policy terms still in force. DBRAINS combined policies, terms and claims history into a file ready in two minutes.

The numbers from the cover of the presentation. Those marked as estimates are projections on the client's real volumes.

68% → 87%claims complete at first pass
58 → 12 minadjuster work per file
~900requests for more documents avoided per year, estimate
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