Question coming in from the mobile app
What delivery times did we promise on this job?
CheckingSales Brain
Four weeks from order confirmation, with a penalty from the tenth day of delay. It is in the quote accepted in March.
What is the real lead time on this part number?
CheckingOperations Brain
Six weeks on average over the last twelve months, seven when the component comes from the second supplier.
What complaints came in on this product line?
CheckingSupport Brain
Eighteen in the last six months: eleven about late delivery, seven about assembly faults.
Why have complaints on this line gone up?
RelatingSales BrainOperations BrainSupport Brain
They concentrate on the jobs where the promised time was shorter than the real lead time: four weeks promised against six actual. Sales knows what was promised, Operations how long it really takes, Support what comes back. None of the three could get there alone.
Align lead times in the next quotes
Without you asking
RelatingHR BrainOperations Brain
A senior technician retires in June. For the last five years they have been the only one handling customer Beta's jobs, and no procedure describes how they do it.
Draft a handover plan